Terms & Conditions

Please ensure that you have read and understood the below information and that by proceeding you are agreeing to the terms and conditions of Hair Extensions Academy Ltd.

* Please note: We do not offer training to residents who live or work within a 20 mile radias of Rothwell, Kettering, Northamptonshire due to a conflict of interest with our commercial salon. If you are any doubt whether you fall into this exclusion then please contact us by email to info@hairextensionsacademy.com

Products Sold Online

1.a All orders/requests are an offer to purchase from Hair Extensions Academy Ltd. All offers will be accepted and dispatched once payment has been received.

1.b All requests are subject to availability. In the event that the service/product is no longer available Hair Extensions Academy Ltd will refund monies paid for service/product.

1.c Item dispatch time may vary subject to item availability.

1.d Delivery times may vary due to postal/courier delays. Hair Extensions Academy Ltd will provide proof of dispatch upon request along with the identity of Postal/ Courier Service used. Hair Extensions Academy Ltd are constricted by the terms and conditions of the postal/courier service and therefore can not be held responsible for the practices and services provided by both external agents.

1.e Hair Extensions Academy withold the right to cancel any bookings or purchases made and will refund the customer in full.

Orders, Prices and Payments

2.a The onus is with the customer to ensure that all information and contact/ delivery information is correct upon confirmation of payment.

2.b Any Credit/Debit card payments made to us may be declined if the card is unauthorised to the customer or has insufficient funds available.

2.c Upon placing an order, customers understand that the product/service is subject to availability.

2.d Customers must understand that that advertised prices may fluctuate and are subject to change.

2.e All orders will only be dispatched only once payment has been received; Payment is your acknowledgement of your order, without payment you will not receive your products.

2.f Unless otherwise agreed with Hair Extensions Academy Ltd, prices will be as advertised on the website on the date of purchase.

2.g All customers have 7 days from the date of payment to cancel any orders or services in accordance with the Distance Selling Regulations.

Deposits

3.a Hair Extensions Academy Ltd will endeavour to be flexible to the needs of clients needs and change appointments according to availability.

3.b A statutory £50 non-refundable deposit will be required when agreeing to buying any fitting or training services; Hair Extensions Academy Ltd will only consider a refund providing they can not uphold their agreement to the client.

Faulty Goods and/or Quality Issues

4.a Hair Extensions Academy Ltd are only responsible for the value of goods provided and will not be held accountable for damage or injury costs or for incorrect application of the misuse of the products supplied to a 3rd party.

4.b If there is a fault or problem with the hair or products provided by Hair Extensions academy Ltd, we will only accept the return of products to be tested within 1 month of purchase. The product must be returned within 7 days of the complaint being raised and must return in its entirety to allow Hair Extensions Academy Ltd to carry out the necessary investigations to establish if the product is indeed faulty or not.

4.c All results will be provided to the concerned party within 10 working days. If a product is confirmed to be of faulty quality the client may choose to have a replacement product or full refund.

4.d All customers are obliged to contact Hair Extensions Academy Ltd if they receive faulty goods or find that the product delivered not to be the product purchased. Any discrepancies must be addressed with Hair Extensions Academy Ltd and should be corrected prior to the opening of packaging, so the product can be returned in its original saleable state.

Fitting Service

5.a If a client is unhappy or concerned with the service they are receiving or the product that Hair Extensions Academy Ltd are using, this should be raised during the service. Hair Ex5tensions Academy Ltd will not accept liability once a client has left the appointment and the product has been applied.

Consultations

6.a Hair Extensions Academy Ltd will not apply hair extensions to any person that fails to attend a consultation; The consultation form must be read through thoroughly and any discrepancies raised at this time. the form should be signed and dated by way of agreement to terms and conditions of Hair Extensions Academy Ltd.

6.b Hair Extensions Ltd will not accept any responsibility for damage incurred by clients removing hair extensions themselves or getting a third party to.

Pre-Care and After Care

7.a All pre-Care and After Care advice will be explained and given during consultation. The onus lies completely with the customer to apply and maintain the advice given in between maintenance visits.

7.b Hair Extensions Academy Ltd have a unique aftercare range, exclusively designed to promote nourishment and maintain condition of all Human hair extensions sold by us. Hair Extensions Academy Ltd will therefore not be held accountable for any damage caused by using incorrect or neither of the recommended aftercare products.

7.c Hair Extensions Academy’s aftercare range, tools and products are intended for professional use only. Damage obtained by a 3rd party, whether it be a Hair Technician or Salon, is the sole responsibility of the practitioner as the client contract falls within their jurisdiction.

Notices

All Notices should be given to Hair Extensions Academy in writing. This should be directed to:

Hair Extensions Academy Ltd

Corby Enterprise Centre

Priors Hall, London Road

Corby, Northamptonshire

NN17 5EU